IGT in Australia and New Zealand offers much more than just well-designed gaming machines..

Machine servicing in New Zealand

IGT Service provides personalised service for the repair and maintenance of any gaming machines.  Our technicians are assigned to specific territories to ensure that they can build a rapport with their customer base and understand the requirements of the venues in their area.

Personalised service

Our Service team is divided between a number of regions, with each member of the regional team responsible for  the same clubs or hotels in their region.  This ensures that venues are familiar with their IGT technician and, more importantly, that our team member has a good understanding of the venue and its service requirements.

The team also specialises in servicing the needs of either clubs or hotels.  Even though both venue types use gaming products, each group has very different servicing needs.

Spare parts

Each technician is equipped with an extensive range of parts to cater for all brands of gaming machines. Teams are also supported by service stores, located in major centres, hold a wide range of spare parts - with almost half being for other manufacturers' gaming machines.  Venues enjoy quicker service turnaround, as there is no need to wait for spare parts that would otherwise have to come from Australia.

For all your spare parts requirements, please contact the IGT Service store on +61 2 9812 1038 or email AusServicePartsOrders@IGT.com

Technical support

IGT's Service team is highly trained and qualified. Each technician attends regular training seminars for new products and servicing techniques and all are licensed with the appropriate regulator to service all EGMs and associated equipment.

For IGT technical support, please call IGT's head office on +612 9812 2300 and ask for Technical Support.